Consent Withdrawal Process

1. Introduction

You have the right to withdraw consent previously provided to Kuhoo Finance Pvt Ltd (“We” or “Us”) regarding the use of Your information. You may also request that We delete or forget Your data. This includes withdrawal of consent for:

Upon receiving Your request, We will erase Your data if there is no legal requirement to retain it. However, We reserve the right to retain Your information to the extent necessary for the following purposes:

Additionally, if Your loan or credit card application was forwarded to a Lending Partner for processing or if You have availed of any credit facilities through a Lending Partner, they retain the right to continue processing Your information. This includes contacting You regarding Your application or retaining Your data until the loan is repaid in full, along with any applicable dues. In cases where a Lending Partner has outsourced services such as collections to Us, We may be required to retain Your information as per applicable regulations.

2. Process for Withdrawing Consent

To withdraw consent, You may:
Mail Us at care@Kuhoo.com
Call Us at 9405202222
We will process Your request promptly and take appropriate steps to ensure Your decision is respected.

3. Data Deletion

Upon receiving a consent withdrawal request, Your credit information will be permanently deleted. You will receive confirmation of the deletion on Our website or via other suitable communication.

4. Commitment to Privacy

We value the trust You place in Us and are committed to ensuring that consent withdrawal is handled with transparency, respect, and care.

5. Escalation Matrix

Sr.No Level Response Time Turnaround Time Designation Contact Details
1 Level 1 72 Hours 30 Days Customer Experience Executive (Monday to Saturday, 10:00 AM to 7:00 PM) Phone: 9405202222
Email: Care@Kuhoo.com
2 Level 2 48 Hours 21 Days Team Leader - Customer Experience Email: Connect@Kuhoo.com
3 Level 3 48 Hours 14 Days Grievance Redressal Officer Email: Feedback@Kuhoo.com

Note: We will provide a final response within the specified TAT or explain why additional time is needed to resolve the query/complaint.